Terms & Conditions

Last updated: February 27, 2026
Welcome to BLUR. By accessing or using our website and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

BLUR operates as a fast-food restaurant offering dine-in, takeaway, and delivery services within the United Arab Emirates. These Terms apply to all users of the website and customers placing orders online or in-store. We reserve the right to update or modify these Terms at any time without prior notice.

2. Orders & Payments

All orders placed through our website are subject to availability and confirmation.

  • All prices are listed in United Arab Emirates Dirhams (AED).
  • BLUR reserves the right to modify prices in AED at any time without prior notice.
  • Payment must be completed at checkout unless Cash on Delivery (if available) is selected.
  • BLUR reserves the right to refuse or cancel any order at its discretion.

3. Delivery Policy

Delivery times are estimated and may vary depending on location, traffic conditions, and order volume.

  • Customers must provide accurate delivery details.
  • BLUR is not responsible for delays caused by incorrect address information.
  • In case of significant delays, customers will be notified where possible.

4. Refunds & Cancellations

Due to the nature of food products:

  • Orders cannot be canceled once preparation has started.
  • Refunds are only issued in cases of verified order errors or product quality concerns.
  • Any complaints must be reported within a reasonable time after receiving the order.

All approved refunds will be processed in AED to the original payment method.

5. Product Information

We aim to ensure product descriptions and images are accurate. However:

  • Product presentation may vary slightly.
  • Item availability may change without prior notice.
  • Customers with allergies should contact us before placing an order.

6. Intellectual Property

All website content — including logos, branding elements, slogans, images, and text — is the property of BLUR and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

BLUR shall not be held liable for:

  • Indirect or incidental damages arising from website use.
  • Service interruptions beyond our control.
  • Delivery delays due to external factors.

8. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent UAE courts.

9. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Email: [Insert Email]
Phone: [Insert UAE Phone Number]